RETURN & REFUND POLICY

At Vishaal Kitchenware, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for products purchased through our website.

Returns or exchanges are accepted only if the product received is damaged, defective, or incorrect. Customers are required to notify us within 24 hours of receiving the order in case of any such issue. Requests raised after this period may not be considered.

To be eligible for a return or exchange, the product must be unused, undamaged, and in its original condition with all original packaging, tags, manuals, and accessories intact. Products that show signs of use, wear, or damage caused after delivery will not be eligible for return or refund.

Certain products may not be eligible for return or exchange due to hygiene, safety, or category-specific reasons. These exclusions will be clearly mentioned on the product page wherever applicable.

Once a return request is approved, customers may be instructed on the return process. Vishaal Kitchenware reserves the right to inspect the returned product before approving any exchange or refund.

Refunds, where applicable, will be processed after the returned product has been received and successfully inspected. Approved refunds will be issued to the original mode of payment within a reasonable timeframe, depending on bank or payment gateway processing timelines.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect product being delivered.

Vishaal Kitchenware shall not be responsible for damage caused due to improper use, mishandling, or failure to follow product care instructions. Such cases will not be eligible for return, exchange, or refund.

This policy applies only to online purchases made through our official website and does not automatically apply to purchases made at our physical retail stores.

Vishaal Kitchenware reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

For return or refund-related queries, customers may contact us at vishaalskitchenware@gmail.com or call 9035526548.

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